7 Steps to Resolving Team Conflict
The 7 Steps to Resolving Team Conflict – in the Celebrating Humanity© Way
From the book “Team Conflict Resolution Strategies – Fast and Effective ways to Remove and Reduce Stress in Teams”, by Brian V Moore.
Brian and Arthie Moore, of Celebrating Humanity International, have over 15 years experience in diversity management, transformational team building and team conflict resolution. 1000s of people have benefited and transformed through the Celebrating Humanity programme©, in South Africa, Namibia, Zambia and the USA.
1. Step 1 - Know what you want to achieve, AND know where you and your team are, before you begin. “Begin with the end in mind” – Steven Covey. It is critical to know and record, what your challenges are at the outset of this amazing journey with your team/s. The team needs a joint vision of what they can achieve through unity, teamwork and harmony.
2. Step 2 – Follow the 8 Principles of Team Conflict Resolution through the internationally proven Celebrating Humanity© methodology. Celebrating Humanity's unique, transformational team building and conflict resolution techniques are founded in these 8 amazingly simple and stunningly effective principles.
1. “At the level of respect, all people are equal.” - Brian V Moore – 2001.
2. “No man is an island” (English Proverb.) “Umuntu ngumuntu ngabantu” (Nguni Proverb)
3. We are perfect as we are.
4. Life rewards action. Positive and negative.
5. It is simply impossible for any person to manage the behaviour of other people.
6. People will manage their own behaviour, if they set the ground rules themselves.
7. “People know and help those who speak up – not those who remain silent.” Oshiwambo proverb – Namibia.
3. Step 3 - Build unified Teamwork across the entire team, company/ organisation. Apply a transformational team building process that will bring harmony, understanding, emotional and social maturity, communication skills, respect, ownership and accountability to your conflicted teams.
4. Step 4 - Set the Peer-created, Peer-accepted and Peer-managed Team Code of Conduct. When your team makes these decisions, and all team members commit to follow an agreed and constituted process - you are well on your way to a conflict-free team, company/ organisation. This reduces stress on management and clients.
5. Step 5 - Clear past interpersonal challenges - and open the way forward. Your team will no longer be dogged by its own conflicted history, the path will be clear for powerful and exciting results and successes.
6. Step 6 - Place your team firmly in charge of their own behaviour. It is at this point that your team members commit to themselves, the company/ organization and immediately begin to operate in a new and safe working environment.
7. Step 7 - Maintain - the new conflict-free status quo.
Properly constituted and maintained team agreements which will last for as long as you desire, and your and the team maintain the status quo.
8. What we do NOT do.
1. We never focus on the “problems”, or the “problem people”. If there is conflict in your team, there is far more going on than you will ever realise. And any direct focus on the particular individuals will empower them and ruin the process.
2. We do not have mediation sessions with the “problem people” to clear the problems. This will isolate all of your team members, and the challenges will emerge again, in another form altogether.
3. We do not judge, or work out of our own judgments.
4. We do not send the “problem people” off for emotional, or diversity training, and ignore the rest of the team.